Effective Date: July 04, 2026

This Shipping Policy governs delivery arrangements for all custom gift orders placed with Shenzhen Telent Gifts Co., Ltd. viatelentgifts.com.

1. Production Lead Time

1. Standard production time for customized logo gifts: 7–15 working days after deposit received and customer logo proof confirmation.

2. Rush orders are available upon request, and expedited production surcharges will apply.

3. Holidays, raw material shortage or force majeure may lead to reasonable production delays, for which we will inform customers proactively.

2. Shipping Time & Methods

We offer multiple international shipping solutions including sea freight, air freight and express courier (DHL, FedEx, UPS, etc.) according to customer’s choice:

– Express: 3–7 working days door-to-door delivery for most countries

– Air freight: 10–20 working days

– Sea freight: 30–50 working days depending on destination port

Total delivery time = production cycle + transit shipping time.

3. Shipping Cost

Shipping fee is calculated based on total weight, volume, destination country and shipping method. Shipping cost will be listed separately in your official quotation. Customers bear all shipping expenses unless we launch special free shipping promotions with written agreement.

4. Customs Duties & Import Taxes

All import duties, VAT, customs clearance fees, brokerage fees and local administrative charges incurred at the destination country are the sole responsibility of the customer. We do not cover any import tax for international shipments. We can provide commercial invoices required for customs declaration as requested.

5. Shipment Tracking

Once goods are dispatched, we will send tracking number and tracking link to your registered email, so you can monitor shipment progress online.

6. Damaged or Lost Packages

Please inspect packages immediately upon receipt. For externally visible damage or missing items, you must file a claim with the logistics carrier on site and notify us within 48 hours with photos and evidence. We will assist you to initiate logistics compensation claims. We are not responsible for loss or damage after you sign off and accept the parcel in good condition.

7. Undeliverable & Refused Parcels

If packages are returned due to incorrect customer address, recipient rejection, unpaid customs fees or recipient unavailability, all return shipping costs and related handling fees will be charged to the customer.